Welcome to the StareFly FAQ! Below, we’ve answered common questions about using our website, https://starefly.com, to book flights, hotels, tours, and car rentals. If you have additional questions, please explore our Website for more information.

General Questions

What is StareFly?

StareFly is an online travel platform that allows you to search, compare, and book flights, hotels, tours, and car rentals. We partner with trusted travel providers worldwide to offer a seamless booking experience tailored to your needs.

Do I need an account to book on StareFly?

No, you can book as a guest, but creating a StareFly account lets you save preferences, store payment details securely, and manage your bookings more easily. Sign up on our Website to get started.

Is it safe to book on StareFly?

Yes, we prioritize your security. We use trusted third-party payment processors to handle transactions securely, and our Website employs industry-standard encryption to protect your personal information.

Booking Flights

How do I find the best flight deals?

Use our flexible date search tool to compare prices across different dates. Booking 2-3 months in advance, traveling midweek (e.g., Tuesday or Wednesday), or opting for off-peak seasons can help you find lower fares.

Can I book multi-city or round-trip flights?

Yes, our platform supports multi-city, round-trip, and one-way flight bookings. Select your preferred itinerary type during the search process to customize your travel plans.

What happens if my flight is canceled or delayed?

Flight cancellations or delays are managed by the airline. Check the airline’s policies during booking, as they outline refund or rebooking options. You can view your booking details in your StareFly account to stay updated.

Booking Hotels

How do I know what’s included in a hotel booking?

Hotel booking details, including amenities, taxes, and fees, are displayed during the booking process. Review these carefully to understand what’s included, such as breakfast, Wi-Fi, or parking.

Can I cancel or modify my hotel reservation?

Cancellation and modification policies vary by hotel and booking type. Check the specific terms shown during booking. Some reservations may be non-refundable or have fees for changes.

What if I need special accommodations (e.g., accessibility)?

You can add special requests, such as accessibility needs, during the booking process or in your StareFly account. These are passed to the hotel, but fulfillment depends on the hotel’s availability and policies.

Booking Tours

What types of tours can I book on StareFly?

We offer a variety of tours, including cultural experiences, adventure activities, guided city tours, and more. Use our search filters to find tours by destination, duration, or activity type.

Are tour prices all-inclusive?

Tour inclusions (e.g., meals, transportation, entry fees) vary and are detailed in the tour description. Review these details before booking to understand what’s covered.

Can I cancel a tour booking?

Cancellation policies depend on the tour operator. Check the terms during booking, as some tours may be non-refundable or have specific cancellation deadlines.

Booking Car Rentals

What do I need to rent a car through StareFly?

You’ll need a valid driver’s license, and some providers may require a minimum age or additional documentation (e.g., an international driving permit). These requirements are shown during booking.

Can I modify my car rental booking?

Modifications depend on the car rental provider’s policies. Check the terms during booking, and use your StareFly account to manage changes if permitted.

Are there extra fees for car rentals?

Additional fees, such as for extra drivers, GPS, or drop-off at a different location, may apply. These are disclosed during the booking process, so review them carefully.

Payments and Pricing

Why is the final price different from the initial quote?

Final prices may include taxes, service fees, or provider charges not shown in the initial quote. All applicable fees are displayed before you confirm your booking.

What payment methods are accepted?

We accept major credit cards, debit cards, and other secure payment methods through our third-party payment processors. Available options are shown at checkout.

Are bookings refundable?

Refunds depend on the travel provider’s policies (e.g., airline, hotel, tour operator, or car rental company). Non-refundable bookings are clearly marked during the booking process.

Managing Bookings

How do I view or manage my bookings?

Log in to your StareFly account to view, manage, or download your booking confirmations. Guest bookings can be accessed using the confirmation number provided at booking.

Can I change my booking details after confirmation?

Changes to bookings (e.g., dates, names, or destinations) depend on the travel provider’s policies. Check the terms in your booking confirmation, and use your account to request changes where permitted.

What if I entered incorrect information (e.g., wrong name)?

Contact the travel provider directly for name changes or corrections, as these often require their approval. For other errors, check your booking in your StareFly account to see available options.

Travel Requirements

Do I need a visa or other documentation for my trip?

You are responsible for ensuring you have valid travel documentation, such as passports, visas, or health certificates, for your destination. Check requirements well in advance, as these vary by country.

How do I know if there are travel restrictions for my destination?

Review travel advisories or restrictions for your destination before booking. Our Website may provide links to relevant information, but it’s your responsibility to stay informed.

Technical and Account Issues

Why can’t I log in to my account?

Ensure you’re using the correct email and password. If you’ve forgotten your password, use the “Forgot Password” feature to reset it. Check your internet connection or try a different browser if issues persist.

How do I manage my preferences or notifications?

Log in to your StareFly account to update your preferences, such as currency, language, or notification settings for price alerts and booking updates.

What if I experience issues with the Website?

Clear your browser cache, ensure you have a stable internet connection, or try accessing the Website from another device. Some features may require enabling cookies.

Privacy and Cookies

How does StareFly protect my personal information?

We use industry-standard encryption and secure payment processors to protect your data. For details, review our Privacy Policy and Cookies Policy on the Website.

Can I opt out of cookies or marketing emails?

Yes, you can manage cookie preferences through your browser or our cookie consent tool (if available). To opt out of marketing emails, update your notification settings in your account or unsubscribe via the link in our emails.

Other Questions

What if my travel provider cancels my booking?

If a travel provider (e.g., airline, hotel) cancels your booking, their policies apply for refunds or rebooking. Check your booking confirmation for details, and manage updates through your StareFly account.

Can I book for someone else?

Yes, you can book for others by entering their details during the booking process. Ensure all traveler information (e.g., names, passport details) is accurate to avoid issues.

How do I know my booking is confirmed?

You’ll receive a confirmation email or notification after booking, and details will be available in your StareFly account. Always verify with the travel provider before traveling.

Thank you for choosing StareFly! We’re here to make your travel planning effortless and enjoyable.